FAQs

Reset your password by requesting a reset via email.

To register on the site, simply log in at the top right and enter the essential information to create your account.

In the Contact section, you can communicate with our boutiques and customer service, available on the days and times indicated.

If your purchase has not yet been shipped, contact the boutique directly at 392 9617726, or via email at [email protected]; if your purchase has already departed, please contact the selected carrier directly.

If the item you desire has already been sold, you can activate an alert that will notify you by email once it is back in stock.

We ship worldwide; generally within Italy from 24 to 36 hours. For European countries and non-EU countries, we recommend following the carrier's progress via the tracking information provided to you by email.

By accessing your cart at the top right, you can easily remove the products you no longer wish to purchase.

Shipping takes place within 24 to 48 working hours after the order.

If your purchase has not yet been shipped, contact the boutique directly at 392 9617726, or via email at [email protected]; if your purchase has already departed, please contact the selected carrier directly.

Customs duties are always excluded from our shipping cost calculation and are the responsibility of the buyer once the purchase has arrived in the destination country.

You can track your order status in the dedicated area for your purchases.

Unfortunately, it is not possible to cancel an order; you may return it once received.

We can assist you by phone during the online purchasing process.

You can pick up your order in store by selecting pick up at the boutique most convenient for you; please notify the store 48 hours before collection to organize the potential transfer of the item.

Some products may have disappeared from your cart because they were purchased by someone else in the meantime. If you wish to receive an alert should the same or a similar item come back in stock, add your email to the waiting list on the product page.

All shipped orders are insured.

You can apply your promo code at checkout.

You can pay via standard and immediate bank transfer.

If you are interested in one of our items and wish to propose a price, contact us directly via email at our personal shopping service: [email protected]

If the item you desire has already been sold, you can activate an alert that will notify you by email once it is back in stock.

You can pay via credit card, PayPal, bank transfer, and installment payments through Klarna and HeyLight.

You can use your discount codes by entering them on the checkout page.

Customs duties are always excluded from our shipping cost calculation and are the responsibility of the buyer once the purchase has arrived in the destination country.

We accept installment payments via Klarna (3 installments) and HeyLight (up to 36 installments); all information can be found on the dedicated payments page.

You can return an item within 14 days of receipt; follow the instructions on the Returns and Refunds page.

You can make a total or partial return within 14 days of receiving your order.

Returning the item is free; you will only be responsible for the return shipping costs.

If for any reason you are not satisfied with your purchase, unworn items can be returned for a refund within 14 days of the date of receipt. The security tag on the items to be returned must not be cut or broken. Shipping is at the buyer's expense. Once it has been verified that the item is in its original condition, it will be refunded via the payment method chosen at the time of purchase.

You can find all information regarding returns on the Returns and Refunds page.

Unfortunately, the refund can only be made using the original payment method used.

You have 14 days from receipt of the item to request a return.

You will be refunded via the payment method used for your purchase.

All our clothing items are washed and sanitized; leather items are treated with specific products to revive their texture and soften them, to offer a clean, high-quality product.

The brands worth investing in for second hand with a guaranteed return are certainly Chanel and Hermès; let us not forget that certain models, especially bags, can come back into fashion, such as the Gucci Jackie or the Chloè Paddington. Vintage and second hand in excellent condition is always a valid investment for the future.

Follow the washing instructions inside the garment if it is clothing, and never expose it to direct sunlight to avoid fading. If you have purchased a bag or a pair of shoes, proceed according to the material: use periodic moisturizing treatments if it is leather, and store them in a dry, dark place, inside their dustbag and using stuffing to maintain their shape and prevent creasing.

Some products still include their original purchase invoice; while these could also be forged, we rely on our authentication team to guarantee originality, and if requested at the time of purchase, we can issue our own certificate to accompany the product.

If the product presents undisclosed defects, the buyer has the right to return it and obtain a 100% refund within 14 days of purchase.

We meticulously inspect all our items to ensure they are recognized as authentic; we recommend always checking the internal labels to ensure patterns and stitching are consistent with an authentic garment.

Each product is presented with its original size and a size chart that can help you identify its current measurements.

The condition of the clothing is determined by the wear of the fabric and materials, whether it still has the original tag, and if it has been altered by the previous owner.

The prices of our products are determined based on market research conducted according to the item's condition, industry competitor marketplaces, and the price of a new item if the model is still in production. Furthermore, consideration is given to the desirability of the color, model, and the collection or collaboration.

Our items are meticulously analyzed to ensure guaranteed authenticity; if you wish to learn how to do it yourself, visit our Blog section for many useful tips based on the brand of interest.

Upon request, we issue a certificate of authenticity that guarantees the originality of your purchase.

You can apply your promo code at checkout.

By subscribing to the newsletter, you can benefit from a €15 discount on your first full-price purchase; additionally, you will always be updated on seasonal sales and offers with preferential access.

The gift card can be used for multiple purchases throughout its validity period.

You can use your discount codes by entering them on the checkout page.

For our loyal customers, there are special offers sent via our newsletter; for newly registered customers, there is the possibility to use a €15 discount on their first purchase over €200. Furthermore, markdowns and offers are periodically featured on our homepage.

You can find all the steps described in the Sell with Us section; alternatively, you can contact us at the single number 339 6738005 or write to [email protected] to receive information on how to sell with us.

Collection takes place following photos sent to the number Whatsapp 339 6738005, by appointment in one of our stores listed in the Le Boutiques section, or directly via a visit from one of our experts to your home, or via express courier collection. More information can be found in the Sell with Us section of the website.

You can collect your earnings at the boutique where you left the items, by appointment. For earnings exceeding €500, you may also request a bank transfer.

We collect clothing, shoes, and accessories such as scarves and hats seasonally. Bags and small leather goods are collected year-round. You can request more information by contacting us at 339 6738005 or by calling one of our boutiques.

We only purchase certain items from specific brands directly; for more information, contact us at +339 6738005.

With the consignment system, you will leave your items in the boutique for a minimum of six months; once sold, 50% net of the sale value will be your profit. You can request more information by contacting us at 339 6738005 or by calling one of our boutiques.

We offer personal shopping and styling services in our boutiques, by appointment. We offer color analysis and bodyshape sessions to create bespoke looks for our clients. You can find all the information on our Personal Shopping and Styling page.

We offer a clothing rental service for press use, photo shoots, and red carpets.